Hookneural - AI Receptionist for Medical Practices
    HIPAA Compliant

    Security & Compliance First

    Built from the ground up to meet US healthcare privacy requirements. Your patients' data is protected with enterprise-grade security.

    Healthcare Compliance

    Comprehensive compliance with all relevant US privacy and security regulations

    HIPAA Compliance

    Full compliance with Health Insurance Portability and Accountability Act

    End-to-end encryption of all patient data
    Role-based access controls
    Comprehensive audit logging
    Data minimization principles

    BAA Available

    Business Associate Agreements for covered entities

    Consent management frameworks
    Data retention policies
    Privacy impact assessments
    Individual rights management

    US Data Residency

    All patient data stored and processed within the United States

    US-based data centers
    No cross-border data transfers
    Local backup and recovery
    Sovereignty compliance

    SOC 2 Type II

    Enterprise-grade security and operational controls

    Annual third-party audits
    Continuous monitoring
    Incident response procedures
    Security awareness training

    Multi-Layer Security Architecture

    Enterprise-grade security controls protecting patient data at every level

    Data Protection

    AES-256 encryption at rest
    TLS 1.3 for data in transit
    End-to-end call encryption
    Secure key management

    Access Control

    Multi-factor authentication
    Role-based permissions
    Zero-trust architecture
    Regular access reviews

    Monitoring & Auditing

    24/7 security monitoring
    Real-time threat detection
    Comprehensive audit trails
    Automated compliance reporting

    Infrastructure

    US cloud infrastructure
    Redundant data centers
    DDoS protection
    Regular security updates

    Certifications & Audits

    Independently verified security and compliance standards

    HIPAA Compliance Program

    Operational privacy program aligned with US healthcare privacy law

    In Place

    SOC 2 Type II

    Annual security and availability audits

    In Progress

    ISO 27001

    International security management standards

    Planned 2025

    State Privacy Laws

    Compliance with state-level privacy regulations

    Certified

    Patient Privacy Rights

    Patients maintain full control over their personal health information

    Access

    Patients can request copies of their personal health information

    Correction

    Patients can request corrections to inaccurate information

    Withdrawal

    Patients can withdraw consent for non-essential uses

    Complaints

    Patients can file privacy complaints with appropriate authorities

    Data Processing Agreements

    Comprehensive legal frameworks protecting your practice and patients

    Data Processing Agreement (DPA)

    Our comprehensive DPA clearly defines how patient data is handled, stored, and protected throughout our relationship.

    Data processing purposes and limitations
    Security measures and incident response
    Data retention and deletion policies
    Audit rights and compliance reporting
    View Full DPA Page

    Key Protections

    • • Data localization requirements
    • • Breach notification procedures
    • • Third-party vendor restrictions
    • • Regular security assessments
    • • Liability and indemnification
    • • Termination data handling

    Incident Response & Support

    24/7 security monitoring with rapid response to any potential issues

    Detection

    Advanced monitoring detects potential security incidents within minutes

    Response

    Dedicated security team responds immediately to contain and investigate

    Resolution

    Full remediation with detailed reporting and prevention measures

    Have Questions About Security & Compliance?

    Common questions about how we protect patient data

    Is Hookneural HIPAA compliant?
    Yes, Hookneural is fully HIPAA-compliant with end-to-end encryption of all patient data, role-based access controls, comprehensive audit logging, and data minimization principles. We offer Business Associate Agreements (BAAs) for covered entities.
    Where is patient data stored?
    All patient data is stored and processed within the United States in US-based data centers. We have no cross-border data transfers, local backup and recovery, and full sovereignty compliance.
    What encryption does Hookneural use?
    Hookneural uses AES-256 encryption for data at rest, TLS 1.3 for data in transit, end-to-end call encryption, and secure key management for all patient communications.
    Does Hookneural have SOC 2 certification?
    SOC 2 Type II certification is currently in progress, with annual third-party audits, continuous monitoring, incident response procedures, and security awareness training.
    What patient privacy rights does Hookneural support?
    Patients maintain full control over their personal health information including rights to access, correction, withdrawal of consent, and filing privacy complaints with appropriate authorities.

    Ready to Discuss Security?

    Schedule a security briefing with our compliance team to discuss your specific requirements and see our security measures in detail.